FAQs

How can I contact Seamoss AU?


You can email us at enquiries@seamossau.com where our customer service team will be happy to help you with whatever you need!


Do you ship worldwide?


No, we are only Australia based.


Where do you ship from?


We ship from Australia.


Can I change or cancel my order?


As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.


What payment methods do you accept?


We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.


When will my order be processed?


All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Sunday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. 


How long will it take to receive my order?


We aim to process your order within 2 days and dispatch it within 5 days, ensuring delivery within a week. During periods of high demand, delivery times may extend to a maximum of 2 weeks.


What if I don't receive my order?


If you don't receive your order within 30 days after shipping, you are eligible for a full refund.


Will I be charged with customs and taxes?

The prices displayed on our site are tax-free and listed in Australian Dollars. Please note that you may be required to pay import taxes, duties, and other related customs fees once your order arrives in Australia. These charges are determined by Australian Customs and are the responsibility of the customer, not covered by us. We are not liable for any delays caused by customs processing. For more information on potential charges, please contact the Australian Customs and Border Protection Service.

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Why Seamoss?

In a world filled with overly processed and synthetic products, finding natural, nutrient-rich alternatives can be a challenge. At Sea Moss AU, we believe that your body deserves only the best. That’s why every jar of our sea moss gel is crafted with care using premium, sustainably sourced sea moss and the finest natural ingredients.

Our sea moss gel is free from additives, artificial flavors, and preservatives. Each jar is packed with the essential nutrients your body needs to thrive, helping you move away from harmful, processed products and towards a healthier lifestyle.

Choose purity. Choose health. Choose Sea Moss AU.